Key Responsibilities • Lead and manage a team of customer service associates across voice, chat, and email channels. • Ensure achievement of SLAs, KPIs, and client contractual requirements. • Provide real-t...

TECH MAHINDRA - HIRING For Voice Process - EXPERIENCED   Tech Mahindra is seeking motivated individuals for the International Voice and Chat Process. This role is ideal for freshers or entry-level candidates ...

Must have skills/ qualifications Good verbal and written communication skills Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering Freshers or 0-6 months of experience...

Roles and ResponsibilitiesManage day-to-day operations of the team, ensuring efficient processing of tasks and meeting deadlines.Oversee data entry, verification, and validation processes to maintain accuracy and quality stan...

Role & responsibilities Act as a domain expert for project processes and deliverables.Perform Root Cause Analysis (RCA) for issues and provide actionable insights.Collaborate with colleagues and clients across multiple ge...

Key Responsibilities - Serve as the point of contact for process clarifications, agent queries, and complex customer cases. - Provide real-time floor support for voice, chat, and email interactions. - Han...

Minimum 1.5 years work ex in Music Industry Strong analytical & research skills: Ability to research music artist data and optimize your approach to evaluating large sets of music data. Needs strong Excell / Go...

Senior Process Executive - Maps Data OperationsRole OverviewThe Senior Process Executive (SPE) for Maps Data Operations is responsible for maintaining and enhancing the quality of global geographic data. This role involves ...

Any Graduate in 2024 or 2025 with a three-year full-time degree Flexible to work in Shifts and Work from Office.interested to work in customer service domain can apply.Good communication skills are required.location - chen...

About Cognizant: Cognizant is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered ...

Roles and ResponsibilitiesEnsure accurate data collection through field surveys using GPS devices and other tools.Conduct quality control checks on collected data to ensure compliance with industry standards.Utilize Google Ma...

Key Responsibilities • Lead multiple TLs/SMEs and their associate teams; own staffing, rostering, and intraday management. • Govern daily operations: queue health, real-time adherence, shrinkage control, occu...

About Cognizant: Cognizant is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered ...

Key Responsibilities:Designing credit underwriting strategies and customer journey for InCreds consumer lending business across multiple digital and phygital channels. Leveraging market and customer analytics to uncover grow...

Roles and ResponsibilitiesDesign and deliver training programs for corporate clients on soft skills, voice & accent, and process training.Conduct needs analysis to identify client requirements and develop customized train...

Roles and ResponsibilitiesHandle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.Provide technical support to customers on various products and services related ...